My Experience

A timeline of my real professional journey, highlighting key roles and achievements.

  • Customer Service Representative

    Ets. AfricaindeJun 2019 - May 2023
    • ✓Provided customer support via phone, email, and in-person, assisting an average of 50+ customers daily with liquor product inquiries.
    • ✓Maintained a 90%+ customer satisfaction (CSAT) score, ensuring prompt issue resolution and client retention.
    • ✓Achieved a first-contact resolution rate of 85%, reducing the need for escalations and improving efficiency.
    • ✓Exceeded sales targets by 15-20% through proactive cross-selling and upselling of banking products based on customer needs.
    • ✓Trained and mentored new hires, improving onboarding efficiency and customer service standards.

  • IT Support Assistant

    Rajasthan Computer AcademyJul 2016 - Dec 2018
    • ✓Delivered first-line technical support across desktops and laptops running Windows OS.
    • ✓Created and deployed provisioning packages using Windows Configuration Designer for system automation.
    • ✓Resolved common hardware/software issues, login problems, and remote access errors.
    • ✓Provided support for Microsoft Office, system updates, and performance tuning.
    • ✓Maintained user accounts and access rights, and documented resolutions for frequent issues.